Privacy Policy

1. Introduction

Welcome to Zeno Live, operated by AI Boost LLC ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use Zeno Live, a live video, voice chat, and virtual gifting platform.

By using Zeno Live, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect personal and technical information to operate and improve our services.

2.1 Information You Provide

• Account Information: Username, email, phone number, profile photo, gender, and date of birth.
• User Content: Audio, video, and text messages shared during live streams, voice rooms, or chats.
• Payment Data: Processed by Apple via in-app purchase (we do not store your full payment details).
• Feedback or Support: Messages or attachments you send to customer support.

2.2 Automatically Collected Data

• Device Information: Model, operating system, language, time zone, and IP address.
• Usage Data: App activity, session duration, crash logs, and interactions with features.
• Location Data (optional): Used only to display relevant events or leaderboards; you can disable this in device settings.
• Camera & Microphone Access: Required for live video and voice streaming. No data is recorded or stored without user action.

2.3 From Third Parties

• Social media login data (if you use Apple, Google, or Facebook login).
• Analytics partners (e.g., Firebase, Mixpanel) may provide usage statistics for performance improvement.

3. How We Use Your Information

We use your data to:

• Operate and maintain live video and voice room functionality.
• Display your public profile, username, and live activity.
• Facilitate in-app purchases and virtual gifting.
• Monitor and moderate live rooms for community safety.
• Detect and prevent spam, abuse, or illegal behavior.
• Personalize recommendations and leaderboards.
• Comply with legal obligations under UAE law and App Store guidelines.

4. Permissions Used

To provide full app functionality, Zeno Live may request the following permissions:

• Camera & Microphone: For live streaming and voice chat.
• Photo Library: To upload profile images or backgrounds.
• Notifications: To inform you of new messages, friend requests, or live room activity.
• Location (optional): For country-based discovery and ranking.

You can manage or revoke permissions in your device settings at any time.

5. Sharing and Disclosure

We do not sell or rent your data. We may share information only in the following cases:

• Service Providers: Hosting, analytics, moderation, and technical infrastructure.
• Legal Compliance: To comply with applicable laws, court orders, or regulatory requests (e.g., TDRA).
• Business Transfers: If we undergo a merger, acquisition, or restructuring, user data may transfer with the business.
• Community Safety: To investigate violations, fraud, or abuse reports.

All partners and vendors are bound by confidentiality and data-processing agreements compliant with UAE data laws and GDPR-equivalent standards.

6. Retention of Data

We retain your information for as long as necessary to:

• Provide and improve services;
• Comply with legal and regulatory requirements; or
• Resolve disputes and enforce agreements.

Inactive or deleted accounts are permanently erased after 90 days.

7. International Data Transfers

Zeno Live servers may be hosted in or outside the United Arab Emirates, depending on infrastructure providers. When data is transferred internationally, we ensure adequate protection measures, such as encryption and secure contractual clauses.

8. Data Security

We use advanced security practices, including:

• End-to-end encrypted transmission of live video and audio;
• Secure HTTPS connections;
• Encrypted token authentication for logins;
• Regular security audits and access controls.

While we take all reasonable precautions, no online platform can guarantee absolute security.

9. Your Rights

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:

• Access and request a copy of your personal data.
• Request correction or deletion of inaccurate data.
• Withdraw consent to data processing (where applicable).
• Object to automated decisions or profiling.

To exercise your rights, contact us at support@zenolive.app.

10. Children's Privacy

Zeno Live is intended for users 18 years and older. If we become aware of data collected from a minor without parental consent, we will delete it immediately.

11. AI Features and Moderation

Zeno Live may use AI-powered content moderation and voice translation features to ensure community safety and enhance user experience.

• AI analysis is applied only to public content during live sessions.
• We do not use AI for private message scanning or personal profiling.
• Data processed by AI models is anonymized where possible.

12. Third-Party Links

The App may contain links to third-party websites or promotions. We are not responsible for their privacy practices. Please review each site's policy before interacting.

13. Account Deletion

You can delete your account at any time from within the app: Settings → Account → Delete Account. Upon deletion, your personal data, chat history, and purchases will be permanently erased within 90 days, except where retention is required by law.

14. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at www.zenolive.app/privacy. Significant updates will be notified through the App or email.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy:

📩 Email: support@zenolive.app

🏢 Address: The Meydan Hotel, Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E